1. What is EVAR?
EVAR is a curated marketplace for the beauty of being alive. It offers cosmetics, personal-care and wellness products, beauty supplements, sport and fitness products, fragrances and scents, gifts and related products.
2. Who is the Seller of my product?
EVAR is the Seller unless a separate third-party trader is clearly identified before purchase. Products may be stocked or distributed by EVAR, sold under an EVAR private label, or dispatched directly by a brand or other fulfilment partner.
3. How can I contact EVAR?
Customer service and general enquiries: direktore@beautyschool.lv. Registered office: Elizabetes iela 65-2, Rīga, LV-1050, Latvia.
Shipping & Delivery
4. Where does EVAR deliver and are there any customs duties?
EVAR offers delivery to all 27 European Union Member States. Some products, special territories, addresses or delivery methods may be unavailable because of brand, carrier, transport-safety, customs/VAT or other legal restrictions. For standard EU deliveries of goods already in free circulation in the EU, customs duties are ordinarily not charged on delivery.
5. How much does delivery cost and is free shipping available?
Shipping depends on the destination, parcel weight and size, selected delivery service, carrier tariffs and fulfilment arrangements. The final shipping charge is shown at checkout. Complimentary standard shipping is available on qualifying orders with a merchandise subtotal of EUR 150 or more after discounts and before shipping charges, unless stated otherwise at checkout.
6. What should I do if my order is delayed or appears to be lost?
Customers should contact EVAR if tracking has not progressed beyond the expected delivery period or shows delivery but the parcel cannot be located. EVAR may investigate the shipment with the carrier, brand or fulfilment partner.
7. How long will delivery take?
EVAR currently uses DPD as its principal delivery provider, although other carriers may be used for products fulfilled directly by a brand or other partner. Orders are generally processed and dispatched within 2-5 business days, and estimated delivery after dispatch is generally 2-10 business days.
8. Will my order arrive in more than one parcel?It may. Products can be fulfilled from different locations, so one order may arrive in separate parcels with different dispatch dates, carriers, tracking numbers and delivery times.
Returns & Refunds
9. Can I return an order if I change my mind?
Subject to statutory exceptions, consumers generally have 14 days from receipt of the goods to notify the applicable Seller by sending withdrawal form (annex 1 in return policy or link on website) or any other unequivocal statement clearly communicating the decision to withdraw. After giving notice, the goods must be returned without undue delay and no later than 14 days after the notice. The consumer generally bears the direct return cost. A valid withdrawal refund is made without undue delay and generally no later than 14 days after the Seller is informed.
10. Can I return an opened cosmetic, personal-care or hygiene product?
Not always. If a product is supplied with a hygiene or protective seal and opening that seal makes the product unsuitable for return for health protection or hygiene reasons, the statutory right of withdrawal no longer applies after the seal is opened.
11. What should I do if a product is damaged, incorrect, missing or defective?
Contact EVAR or the applicable Seller as soon as reasonably possible. A consumer may make a statutory non-conformity claim within two years from delivery and should submit the claim within two months after discovering the issue.
Privacy & Personal Data
12. What personal data does EVAR use?
EVAR may process identity and contact details, account information, order and transaction data, limited payment related data, customer service communications, device and security data, marketing preferences and recommendation or AI-interaction data.
13. Why does EVAR use my data and who may receive it?
EVAR uses personal data to operate the store, process orders, payments, delivery, returns and refunds, provide customer support, meet legal obligations, prevent fraud and security incidents, and, where permitted, provide marketing or personalisation. Data may be shared where necessary with Shopify, payment providers, delivery and fulfilment partners, returns providers, IT and security providers and other recipients described in the Privacy Policy.
14. Can I control cookies and exercise privacy rights?
Yes. Strictly necessary cookies support the operation, security and essential functionality of the store and checkout. Non-essential analytics, advertising and marketing cookies are used only where the required consent has been obtained, and consent can be changed or withdrawn through the store’s cookie or privacy settings. Subject to applicable law, GDPR rights include access, correction, erasure, restriction, data portability, objection, withdrawal of consent and the right to lodge a complaint with a competent supervisory authority.
Orders, Prices & Product Information
15. When does my order become binding?
Submitting an order is an offer to buy the products shown at checkout. The sales contract is concluded when the Seller sends an order-acceptance or dispatch confirmation, or otherwise expressly confirms acceptance.
16. How are prices, delivery charges and payments shown?
Prices are normally displayed in EUR. The final amount payable, including VAT and other mandatory taxes or charges where required and the applicable delivery charge, is shown before the order is submitted. Available payment methods are shown at checkout. For certain Products, lawful brand-specific arrangements may limit delivery territories or require customer registration to view pricing.
17. Are EVAR wellness content and product recommendations medical advice?
No. Unless expressly identified and lawfully offered otherwise, products sold through EVAR are not medicinal products and are not intended to diagnose, treat, cure or prevent disease. Wellness content, product-selection tools and AI-assisted recommendations are general shopping information, not medical diagnosis or treatment. Customers should review products carefully and should stop using the product if health issues arise.