This Shipping and Delivery Policy explains the terms and conditions applicable to the processing, dispatch and delivery of orders placed through the EVAR online store (hereinafter referred as the "Website"). It should be read together with EVAR's Terms and Conditions, Privacy Policy, Returns Policy and any other policies applicable to purchases made through the Website.
EVAR aims to provide clear information regarding available delivery methods, shipping charges, estimated processing and delivery times, fulfilment arrangements, and the handling of delayed, lost or damaged shipments. The delivery options and charges applicable to a particular order will be displayed before the customer submits the order.
For purposes of this Policy, "EVAR", "we", "us" and "our" mean Possumus SIA, registration No. 40103613193, registered office at Elizabetes iela 65-2, Rīga, LV-1050, Latvia. Customer service: direktore@beautyschool.lv.
This Policy applies to orders placed through the EVAR online store and forms part of the contractual information provided to consumers. Where a product is sold by a separate third-party seller, the identity of that seller and the applicable allocation of contractual responsibilities will be disclosed before the customer places the order.
1. Delivery area
EVAR offers delivery to all 27 European Union Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Delivery availability is determined by the delivery address and the products in the order. Certain islands, outermost regions, territories with a special customs or VAT status, P.O. boxes, military or diplomatic addresses, or other locations not served by the relevant carrier may be unavailable even where they are connected with an EU Member State. Any applicable delivery restriction will be displayed before the customer is bound by the order.
Certain Products may be available for delivery only to specified countries or territories due to brand-specific distribution arrangements, product restrictions or other lawful commercial or regulatory conditions. Any such restriction will be clearly indicated on the relevant Product page or before the Customer places the order.
Product-specific restrictions may also apply where a carrier rule, transport-safety requirement, destination-country rule or other legal requirement prevents a particular product from being shipped by a particular method or to a particular destination. See section 10.
2. Seller, dispatch model and shipping origin
EVAR may offer private-label products, products stocked or distributed by EVAR, and dropship products dispatched directly by the relevant brand. Products may therefore be dispatched from Latvia or from another country, and different products within the same order may have different places of dispatch.
The fact that a brand physically prepares or dispatches a parcel on EVAR's behalf does not by itself change the identity of the contractual seller. Unless the relevant product page, checkout and order confirmation expressly identify a different seller, EVAR acts as the seller for the products in the order and remains responsible for performance of the sales contract in accordance with applicable consumer law.
If EVAR enables an offer from a separate third-party seller that contracts directly with the customer, the seller's identity and trader status, and the allocation of delivery and other contractual responsibilities between that seller and EVAR, will be disclosed clearly before the order is placed. Seller-specific terms may apply only to the extent disclosed before purchase and may not reduce mandatory consumer rights.
3. Carrier, delivery methods and shipping charges
EVAR currently uses DPD as its principal delivery service provider. For products fulfilled directly by a brand or another partner, another carrier may be used where necessary for that shipment. The available carrier, delivery method and collection option may therefore vary according to the product, place of dispatch and destination.
Shipping charges are calculated taking into account factors such as the destination country, parcel weight and size, selected delivery service, applicable carrier tariffs and fulfilment arrangements. The final shipping charge applicable to the order will be displayed at checkout before the customer submits the order.
Complimentary standard shipping is available on qualifying orders with a merchandise subtotal of EUR 150 or more. Unless stated otherwise at checkout, eligibility is assessed based on the merchandise subtotal after discounts and before shipping charges.
Optional premium, express, timed or similar delivery services, if offered, may carry an additional charge. EVAR will charge an additional delivery service only where the customer has selected or otherwise expressly agreed to that service.
Carrier rules concerning parcel dimensions, weight, packaging, prohibited or restricted items, collection periods and available delivery channels may affect which delivery options can be offered. Such carrier rules govern the operational handling of the shipment but do not exclude or reduce any mandatory rights the customer has against the applicable seller.
4. Order processing and dispatch
Orders are generally processed and dispatched within an estimated 2-5 business days after the order is accepted and payment is successfully authorised. The processing period is an estimate and may vary depending on product availability, the relevant fulfilment location, order volumes, public holidays or other operational circumstances.
Dropship or directly fulfilled products may have a different processing period from products stocked by EVAR. Where a materially different processing period applies to a product, it will be indicated on the relevant product page or at checkout before the customer places the order.
"Business day" means Monday to Friday, excluding public holidays applicable at the relevant fulfilment location. Orders placed after operational cut-off times, on weekends or on public holidays may begin processing on the next business day.
Dispatch estimates may be affected by reasonable fraud-prevention review, address verification, product-specific compliance checks or transport restrictions. Such checks do not extend or remove EVAR's statutory delivery obligations.
5. Delivery estimates and legal delivery deadline
Delivery times vary according to the place of dispatch, destination country, delivery method, carrier and whether the product is fulfilled by EVAR or directly by a brand or relevant partner. Estimated delivery time after dispatch is generally 2–10 business days. Delivery times may vary depending on the place of dispatch, destination country, delivery method and carrier. Where a materially different estimated delivery period applies, it will be displayed before the customer places the order
Any stated processing or carrier transit time is an estimate unless EVAR expressly confirms a particular date or period as a binding delivery deadline. A carrier transit estimate begins when the parcel is handed to the carrier and does not include EVAR's or a fulfilment partner's processing period.
Unless EVAR and the customer expressly agree a different delivery deadline, EVAR will deliver goods for which EVAR is the seller without undue delay and, in any event, no later than 30 days from conclusion of the sales contract as required by Latvian Consumer Rights Protection Law.
Delivery estimates may be affected by peak-season volumes, severe weather, transport disruption, strikes, security incidents, remote-area routing, customs formalities where applicable, carrier capacity or other circumstances outside the ordinary delivery process. Such events may affect estimates but do not remove mandatory consumer remedies.
6. Tracking, direct fulfilment and split shipments
Where tracking is available for the selected delivery service, tracking information will be provided after dispatch. Depending on the fulfilment arrangement, the tracking notice may be sent by EVAR, DPD, the relevant brand, fulfilment partner or another carrier. Carrier tracking events may take time to update.
An order may be delivered in more than one parcel where products are stored or fulfilled at different locations, including where a brand dispatches a dropship product directly to the customer. Separate parcels may have different dispatch dates, delivery estimates, tracking numbers and carriers.
If an order is split for fulfilment reasons by EVAR or its partners, the customer will not be charged additional shipping amounts beyond those accepted at checkout unless the customer later requests and expressly agrees to an additional or different delivery service.
7. Delivery address, parcel lockers and receipt
The customer must provide a complete and accurate recipient name, delivery address, postal code, telephone number, email address and any other information reasonably required for the selected delivery method. Customers should review these details before placing the order and contact EVAR promptly if a correction is required.
EVAR will use reasonable efforts to accommodate an address correction before dispatch, but a change cannot be guaranteed once fulfilment has begun. A material destination change may affect the available delivery method, price and estimate and will be implemented only with the customer's agreement where an additional charge applies.
Where the selected carrier offers delivery to a parcel locker, pick-up point or another collection location, the customer must follow the carrier's reasonable identification, notification and collection requirements. The customer is responsible for ensuring that the telephone number and email address provided for delivery notifications are accurate.
Any customer instruction concerning redirection, neighbour delivery, a safe place or another alternative delivery arrangement is subject to the carrier's availability and to mandatory consumer law rules concerning delivery and transfer of risk.
8. Delayed or missing delivery
If an order for which EVAR is the seller is not delivered within the agreed delivery period or, where no different period was agreed, within 30 days from conclusion of the contract, the consumer must generally request delivery within an additional period appropriate to the circumstances.
If EVAR does not complete delivery within that additional period, the customer may exercise the remedies available under applicable consumer law, including, where applicable, termination of the contract. An additional delivery period may not be required where applicable consumer law permits immediate termination, including where EVAR has expressly refused to deliver or where delivery by an agreed date was essential to the contract.
Where the consumer lawfully terminates the contract because of non-delivery, EVAR will refund all amounts paid under the contract without undue delay and, in any event, no later than 14 days after termination as required by Section 30(7) of the Latvian Consumer Rights Protection Law.
If tracking shows delivery but the parcel cannot be located, or if tracking has not progressed beyond the expected delivery period, the customer should contact EVAR promptly. EVAR may request reasonable information needed to investigate the shipment with the carrier, brand or fulfilment partner.
9. Loss, damage and incorrect delivery
Where EVAR is the seller and applicable Latvian and EU consumer law applies, the risk of loss or damage to the goods remains with EVAR until the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods. Where the customer independently commissions a carrier not offered by EVAR, the risk passes in accordance with applicable law when the goods are delivered to that carrier.
The use of DPD, a brand, a warehouse or another fulfilment partner to transport or dispatch goods on EVAR's behalf does not by itself transfer transport risk to the customer before the point required by applicable consumer law.
If a parcel arrives visibly damaged, incomplete or with incorrect goods, the customer should notify EVAR as soon as reasonably possible. Photographs of the outer packaging, shipping label and affected product may help EVAR investigate the issue. A request for reasonable evidence does not limit statutory rights where the customer can otherwise establish the issue.
Where goods are lost, damaged or incorrectly supplied before the relevant risk has passed to the customer, EVAR will provide the remedy required which may include replacement, re-delivery, a price reduction or refund where EVAR is the seller. Any claim EVAR may have against DPD, a brand or another fulfilment, carrier partner is a matter between those parties and does not replace the consumer's mandatory rights against the seller.
10. Product-specific transport restrictions and handling
Certain beauty, cosmetic, wellness or lifestyle products may be subject to carrier or transport restrictions. Depending on their composition and packaging, examples may include perfumes, aerosols, flammable or alcohol based products, pressurized containers, products containing batteries, temperature-sensitive goods, food supplements or other regulated products.
EVAR, brands and other partners may use different delivery methods where required to comply with DPD's or another carrier's restrictions, dangerous goods rules, product-safety requirements or destination-country requirements. A delivery option displayed for one product or destination is therefore not guaranteed to be available for every product or address.
Where a selected delivery method becomes unavailable after purchase because of a product-specific transport restriction, EVAR may offer a lawful alternative delivery method. If the alternative would increase the price or materially alter an agreed delivery term, the customer's agreement will be obtained before the change is made.
If EVAR determines after purchase that a product cannot lawfully or safely be shipped to the selected destination and no reasonable alternative is available, EVAR will inform the customer without undue delay and will cancel and refund the affected product and any shipping charge attributable solely to that product, as required by applicable law.
11. VAT, customs and special territories
For goods dispatched from within the European Union and in free circulation in the Union to a standard EU delivery address, customs duties are ordinarily not charged to the customer on delivery. Applicable taxes and shipping charges will be presented through checkout according to the order and destination.
Some products may be dispatched by brands or other partners from another country. If a product is to be dispatched from outside the EU, or from a territory with a special customs or VAT status, and this may result in import VAT, customs duties, clearance fees or other compulsory charges, EVAR will provide the information required by applicable law before the customer is bound by the order, including the possibility of additional charges where they cannot reasonably be calculated in advance.
Certain territories associated with an EU Member State have a special customs or VAT status. Delivery to such territories may be unavailable or subject to different tax, customs, carrier or fulfilment treatment. If EVAR supports such a destination, the material conditions will be disclosed before the order is submitted.
12. Failed delivery, non-collection and return to sender
If delivery fails because the delivery information supplied by the customer is materially incomplete or incorrect, the recipient cannot be reached where required, or a parcel is not collected within the carrier's applicable holding period, the parcel may be returned to EVAR, the relevant brand or another fulfilment location.
EVAR may require the customer to pay the applicable re-delivery charge before the parcel is dispatched again. The re-delivery charge will be limited to the reasonable cost of arranging the new delivery and will not apply where the failed delivery was caused by EVAR, the relevant brand or the carrier.
The same principle may apply where a parcel is returned because the customer failed to collect it within the carrier's applicable collection period. The applicable re-delivery charge will be communicated to the customer before re-delivery is arranged. A consumer wishing to withdraw from a distance contract should notify the applicable seller by an unequivocal statement in accordance with the Returns Policy.
13. Returns and the right of withdrawal
Returns, the statutory right of withdrawal and any hygiene-related exceptions are governed by EVAR's Returns Policy and mandatory consumer law. For goods delivered in separate parcels under one order, the statutory withdrawal period is calculated in accordance with the applicable rules, including the rules applicable to receipt of the last item where relevant. Subject to the statutory exceptions, consumers generally have 14 days from receipt of the goods to exercise the right of withdrawal in accordance with Cabinet Regulation No. 255 ‘Regulations Regarding Distance Contracts’ and other applicable consumer law.
Because products may be dispatched from different locations, the return address may differ from the address shown on the original parcel. Customers should follow the return instructions provided by EVAR or the applicable seller and should not return goods directly to a brand, warehouse or sender address unless instructed to do so.
For sealed goods that are not suitable for return for reasons of health protection or hygiene, the statutory right of withdrawal may cease after the consumer has unsealed the packaging where the legal conditions for that exception are met. This does not remove rights relating to goods that are damaged, defective, non-conforming or incorrectly supplied.
14. Environmentally preferable delivery options
Where EVAR offers and identifies an environmentally preferable delivery option for a particular order, information about that option will be made available to the customer before the order is submitted, as applicable. Availability may vary by destination, product, carrier and fulfilment location.
Nothing in this section represents that every parcel locker, collection point or other delivery method is environmentally preferable unless EVAR specifically identifies it as such on the basis of information reasonably available to EVAR.
15. Cross-border access and non-discrimination
EVAR applies its delivery rules consistently with applicable Regulation (EU) 2018/302 on unjustified geo-blocking and other applicable EU law on unjustified geo-blocking and discrimination. Customers will not be denied access to the Website or subjected to unjustified different treatment solely because of nationality, place of residence or place of establishment where those rules apply.
Objective differences remain possible, including destination-specific shipping charges, carrier availability, parcel weight or size, place of dispatch, tax treatment, product restrictions or legal requirements. EVAR's intention to serve all EU Member States does not mean that every delivery method or every product will be available to every address or special territory.
16. Customer service and complaints
Questions about shipping, tracking, damage, incorrect delivery or non-delivery may be sent to direktore@beautyschool.lv. Customers should include the order number and a precise description of the issue so that EVAR can investigate it with the relevant carrier or partner. Customers are encouraged to contact EVAR first so that any dispute or complaint can be resolved directly through negotiation in accordance with Section 26¹ of the Latvian Consumer Rights Protection Law. Where required by Latvian consumer law, EVAR will provide a written response within 15 working days of receiving the complaint. If objective reasons prevent a response within that period, EVAR will inform the customer in writing of the reason and indicate a reasonable period within which a response will be provided.
If a dispute cannot be resolved directly with EVAR, the consumer may seek assistance from the Consumer Rights Protection Centre or use an applicable out of court dispute resolution mechanism, in accordance with applicable law.
Where EVAR is the seller, customers should contact EVAR rather than being required to pursue DPD, a brand or another relevant partner or relevant carrier directly in order to exercise mandatory consumer rights. EVAR may communicate with those partners as part of investigating and resolving the matter.
Nothing in this Policy limits a consumer's right to seek assistance from a competent consumer-protection authority or to use an available out-of-court dispute-resolution mechanism.
17. Changes to this Policy and final provisions
EVAR may update this Policy to reflect changes in delivery services, carrier arrangements, dispatch arrangements, operational practices or applicable law. Changes to this Policy apply to orders placed after the updated Policy takes effect. Orders already placed remain subject to the version applicable when the order was placed, unless a change is required by mandatory law or is expressly agreed between the parties.
Nothing in this Policy is intended to exclude, restrict or otherwise affect mandatory rights available to consumers under applicable Latvian or European Union law. If a provision of this Policy conflicts with a mandatory consumer-protection rule, the mandatory rule prevails to the extent of the conflict.
Last updated: 1. September 2026